I just downloaded and drag'n dropped the update file on my open Cafetran app, as usual. I closed CT but it won't reopen. I shows in the Finder bar (still on Mojave, here) but that's all, the program will not open. I restartet my iMac but still no joy. What should/could I do now?
If you have a valid subscription or three-year support with free updates, please submit a support ticket to help you update the program.
I saved my butt by copying the CT installation from a backup to my current SSD. And again I dragged and dropped the Doughnut update onto the open CT, same result, CT will not open.
Ok, downloaded the file with Firefox, dropped the file 20200114_update.zip onto the open (older) Cafetran window, same result, that is, no joy.
I also tried to install via the Help menu, same result, no joy.
I'd like to point out that in years and years of updating CT this never happened.
...and when I click on the Cafetran icon in the dock, nothing happens, Only "Cafetran" is showing in the Finder bar, the program does not start.
While I'm at it: Java Control Panel says: Your system has the recommended version of Java.
Java 8 Update 231
Try uninstalling CafeTran, which runs on the system-installed Java. Then, download and install it again.
If I uninstall it, won't I lose my license? Sorry... I'm having the same problem here (updated and it won't open anymore).
Me too, right after I wrote my comment, I uninstalled CafeTran, downloaded the .exe and just installed it again. When opening, it had updated to Doughnut, kept my licence and all the settings. Next time I'll try first, ask second. Thank you, thou'
Make sure that Safari (or you) did not change the name of the update file or unpack it automatically while downloading. It should be unchanged.
I'm not using Safari but Opera, the file name is the following: 20200114_update.zip, and it has not been unpacked. Will try downloading the file with another browser
You can try updating via CafeTran's Help > About panel. Click the "Install update" button there and select the update file. You should see the message about successful installation.
Check if the previous updates work (e.g. Brownie) in your system. Maybe you skipped some important updates? Do you see the message about successful installation of the update?