At the top of every, like EVERY, Freshdesk forum page and elsewhere where possible, I want to see a link to
Igor's Knowledge Base
Jean's Reference Documents
None of the people I "spoke" to seemed to be aware of the existence of those resources, probably because they are hidden, and in an awkward way at that, in the Solutions tab. Changing the name "Solutions" into "Knowledge Base and Reference Documents" would also help tremendously.