I cut a poor figure with a customer today as twice he admonished that segments were missing in a sdlxliff file.
Actually, the segment were actually present in the TM so I just inserted them into the file, saved the memory, saved the project, sent the file again.
Customer wrote back that two segments were still missing.
Is there a rational explanation to this behaviour?
What CafeTran version are you using? See the menu Help > About > Product version. Is it a single sdlxliff or multi-file project?
How about CafeTran displaying a warning when creating a return package?
Not all words have been translated. Are you sure to create a return package?
>but actually I'm quite sure I did a check with Filter > Untranslated segments and there were none
Well that's definitely strange (though I remember that it happened to me too). Could it be a matter of multiple filters that have been applied? Igor, could this be an explanation?
Were you able to find those untranslated segments. Are they empty with no characters such as a tab or white space?
So if I understand correctly, you did not go over the segment one by one, but only inserted the TM exact matches via Translate > Insert all exact matches. Maybe some segments had already been pre-translated with copy source to target (the target was the same as source) so CT did not find any untranslated segments.
If you are able to determine those two missing segments, please note their numbers and submit a support ticket with the file attached. I can check if there is anything unusual with them.