First off, I'm a newbie to CT and to the forum, so please bear with me ;) Here is the question: When I try to access any web resource – for example Proz Term Search – from the Resource pane while in a project, CT immediately freezes (the little spinning beachball), and I have to force quit to restart. Same thing happens when I try to open Resources via Project Dashboard; on selecting any resource and entering a current project, after a couple of seconds CR freezes.
For reference, I'm on a 2013 Macbook Pro with latest OS updates, latest Java, and latest CT release (Update 8 2016). Safari and Chrome are installed, but Chrome is set as default. It seems to be a browser issue, but I'm not sure.
Thank you in advance for any help with this issue!
Update: CT in fact seems to only freeze when trying to access web resources from the Resources pane from inside a project; when I open a web resource from the Resources option in the Project Dashboard, it works fine (it opens a tab in the project with the relevant web resource).
On a side note, there is an annoying minor typo in my post above (CR instead of CT), but there seems to be neither a delete- nor an edit function in this Freshdesk forum? Also, text mysteriously vanishes while writing posts.
In any case, I've opened a support ticket with Igor (and would edit and/or delete this entire topic if I could). Thank you for your patience!
Welcome to the forums! Probably one of the configured web resources is causing this issue. I have received your ticket and follow it. Thanks!
Okay, thank you – I appreciate it!
Has this been fixed?
I could not reproduce that web resource issue on my Mac. All the web resources open both from the Dashboard and the Resources menu correctly. It might be a Java memory problem. When there are numerous resources (translation memories, glossaries and web resources) loaded, the default memory settings for Java may not be enough. Then, the user needs to increase the available memory for Java in Edit > Preferences > Memory tab > Java memory field, bearing in mind not to go over the actual RAM memory installed in the computer.
IK: I could not reproduce that web resource issue on my Mac
Yet it seems to be a Mac-only problem, so to me, it seems unlikely the RAM assigned to Java has anything to do with it. What makes things worse, is that the problem seems to occur at random. I don't have any problems with it anymore (8 GB assigned to Java), you can't reproduce it, but still, now it's Haavard experiencing those problems. Nasty.
Thanks for taking an interest in this issue, and sorry for dropping out of the conversation – I've been packing for a long trans-continental trip, leaving for the airport in five hours, so work/CafeTran has been on the backburner lately.
I think you are right Woorden: I've already upped the RAM, but no difference.
Anyway, once my feet are safely on the ground in Europe I'll have another look, and do what Igor suggested; reset CT and see if it solves the problem, at least temporarily.
Havaard: I've been packing for a long trans-continental trip
If that happens to be to Indonesia, I live in Yogyakarta. The Bir Bintang is waiting for you, cold.
Havaard: Safari and Chrome are installed, but Chrome is set as default
So even if you don't have set CafeTran as your default browser in the Preferences, you should be okay. Still, maybe Igor should have a look at Adobe Flash Player as well, especially since ads may cause the problem.
Havaard: ...but there seems to be neither a delete- nor an edit function in this Freshdesk forum? Also, text mysteriously vanishes while writing posts.
Problems with F Reshdesk? Kid me not!
On Mac, CafeTran did freeze in the past while searching a web resource (Linguee.com confirmed), which is fixed now. However, Havaard's issue appears when he opens the tab with the a web resource (not during the search) so it might be related either with the insufficient Java memory settings or some settings conflict with an older version of CafeTran.
IK: Havaard's issue appears when he opens the tab with the a web resource (not during the search)
That was exactly my problem 4 months ago, with more than enough RAM assigned to Java, see support ticket #319. The OS X error message at the time didn't seem to point to Adobe Flash (but then again, I don't understand those messages...). I only mentioned it because of an article on Safari freezing I read this morning, Flash is frequently used for ads, and an ad seemed to have been the problem with Linguee.